Frequently Asked Questions

1. What is the price of custom hand-painted shoes?

For bridal couture shoes prices start at £149. Review our brochure with pricing guide for more information.

2. When can I expect to receive my shoes?

It depends on our schedule. It can be anything between 4 weeks / a few months. Be sure to tell us your event date to ensure your shoes will arrive on time.

Rush orders: If your big day is due shortly and you dream about personalised shoes, write to us at info@middoshoes.com or use our contact form. We'll see what we can do for you. We'll do our best to work it out for you.

3. Do you ship worldwide?

Yes, we do! To find out what the shipping cost is, go to the next question.

4. What is the shipping cost?

    It depends on the destination country:
  • - UK: £11 (insured, guaranteed by 1pm next day);
  • - Europe: £19.46;
  • - worldwide: £25.75 (shipping to the majority of countries outside the Europe).

We can't guarantee delivery times.

5. What methods of payment do you accept?

You can either use PayPal or choose a traditional bank transfer. We will send you all the necessary information with your invoice. Customer is obliged to pay any fees that may occur.

6. Is the paint durable?

Of course! Those shoes are meant to be worn. We use only the best quality, waterproof leather and fabric paints, dyes and inks. Every single shoe is a subject to the preparation process for the greatest durability and crack-resistance of the paint. Part of the process is protecting the finished artwork with 2 layers of the sealant. Paint will stay on.

However, the artwork created on the matte leather shoes is the most durable. Remember, although we put any effort to protect the artwork, we can not give you any guarantee. It requires gentle treatment and proper care to last for years.

7. I need to clean my hand-painted shoes. What would you recommend?

We recommend using damp cloth. Don't rub! Be gentle. You can add a bit of mild soap to the water.

Under any circumstances do not use chemical cleaners. Do not use anything what contains acetone (ingredient presents in nail polish remover). It will damage the artwork. Top tip: take an extra care when washing off your nail polish. Keep the shoes away.

8. What is your return policy?

Regretfully we can not accept returns of custom orders. Bespoke and customised items are non-returnable and non-refundable.

9. What does the price include?

Apart of a finished pair of custom shoes you will get a sketch of a design and a proffesional photograph took by Middo Shoes Team. Both in digital format.

10. Why do you use only genuine Swarovski crystals?

Our top priority is the quality of products we use. Experts regard Swarovski crystals as top of the line by having much more sparkle and glisten that all the others artificial rhinestones. The difference lays in special cut named "Xilion Rose" for even more sparkle.

What's more, Swarovski crystals come in multitude of colours. Much bigger choice than any other brand can offer. Swarovski precision cutting machines allows each crystal's facet to point up (meet at a single point). It is impossible to achieve such perfection by human hand!

11. Shoes made of which materials are best for customisation?

Alex's favourite material is matte leather. Although she can create an art on synthetic satin, silk satin (not raw silk) and canvas footwear. However the effect will differ - being more subtle and romantic on the satin, vivid on the leather. We do not paint on patent leather, nubuck, suede, raw silk. Nothing with glossy or napped finish would work.

You'll discover much more information about best materials and shoe colours suitable for customisation here.

12. Do you paint shoes for other occasions?

Naturally. Although we specialise in bridal designs, only sky is a limit! We paint shoes for every occasion you want them for. We all know imagination knows no boundaries. If you can imagine your perfect pair of shoes - we can paint it.

13. Do you provide shoes?

We encourage our clients to find a pair on their own to ensure a proper comfort level and fit by trying them on. This way you have 100% guarantee that you will get customised and comfortable pair of shoes.

Although if you strugle with finding the perfect pair of shoes - contact us at info@middoshoes.com.

What to do if you haven't found the answer for your question?

Simply get in touch with us at info@middoshoes.com or contact us through our contact form. We are very friendly, approachable and more than happy to help you. This will allow us to built a better FAQs section in the future.

Note: You may find some answers in our Terms Of Use.