The shoes are guaranteed finished upon delivery. Although Middo Shoes puts every effort to protect the artwork, once the shoes has been worn, Middo Shoes can not guarantee the artwork durability. Client is asked for gentle treatment and proper care of the shoes.
Middo Shoes accept all the responsibility to take care of the Client's shoes once on the premises of Middo Shoes with the exception shoes have been damaged in transit. If damage is evident upon delivery Middo Shoes will contact the Client immediately.
One rough sketch of the proposed artwork may be requested by the client. Revisions to the design will incur additional fees.
Every care will be taken to execute the client's vision as close as possible. The client understands that the variations and modifications of the proposed design may occur due to the limitations on the part of either the artistic medium or the artist.
Bespoke and customized items are non-returnable and non-refundable.
A delivery charge will be calculated for each delivery address and will be given on the final invoice. We will not be liable for any import tax incurred at your port of entry and/or by Customs where applicable. Shipping/delivery of the client's shoes to our studio is the client's responsibility.
An estimated completion date will be agreed on. Whilst every effort is made to dispatch the shoes on time, due to the variables inherent in creating custom-designed, hand-painted shoes, all delivery dates quoted are estimates and cannot be guaranteed.
You are asked to place your order in advance and to take into consideration your shipping country and time of the year - summer is the most busy wedding season.
According to copyright law, all shoe designs, photographs, artworks and sketches of the proposed artwork remain the exclusive copyright and intellectual property of Alex Dubis, the artist behind Middo Shoes.
You may not use or reproduce the design, work or the property therein for a purpose other than the one originally stipulated. All rights, including copyright, of this website, its content, and original artworks, are owned by Alex Dubis, the artist behind Middo Shoes.
Middo Shoes reserve the right to photograph the finished custom shoes we create for you and we may publish or distribute for our firm's promotional and marketing needs any of the above materials as samples for our website, social media accounts, brochure, portfolio and other for commercial or non-commercial use.
No service shall commence unless and until Middo Shoes receives and accepts a completed order from the client, plus at least 50% deposit. You are asked to settle the remaining balance before your custom order will be dispatched. The finished shoes will only be dispatched after all funds owing have been received and as such they remain the Middo Shoes property until delivery of said goods.
It is the client's responsibility to ensure all is paid in a timely manner. Any delays in the payments may incur additional production and delivery time.
Cancellations are to be sent in writing and will be accepted before any work has commenced. Cancellation of custom order is subject to a £50 fee to cover administrative and preparation time. This fee covers our time for your queue slot booking, correspondence and material preparation time. Client is responsible for any additional costs incurred. Once the work on your custom order has started, the order can not be cancelled or changed.
For all custom orders you will be supplied with Custom Order Form to be filled and returned to us. Any changes to the information submitted by you in the above form may be subject to additional fees and incur extra production time.
Quotations do not include carriage/shipping costs. Quotations are valid for 30 days.
Such Contract between us shall be treated as though it were executed and performed in the United Kingdom and shall be governed by and construed in accordance with the laws of the United Kingdom. All actions shall be subject to the limitations set forth in the Terms and Conditions as provided in this document. Nothing in this contract should be deemed to remove any of your statutory rights as a consumer.